My Short Lived Excitement from Pre-ordering Playstation 3

06

November

Update: Check out my Playstation 3 auction at eBay.

Nov 5, 2006 12:55AM

A forum post in fatwallet.com says that bestbuy.com is taking pre-orders on PlayStation 3 60GB model (System-ABC SKU: 8008489). Without any hesitation, I entered my credit card number and my order went through! Realizing that this is too good to be true, I don’t put up my hope too high and expect my order to be canceled soon.

I received a confirmation email from bestbuy.com a few minutes after that.

Order Confirmation
November 05, 2006
Order Number: BBY01-XXXXXXXXXXXXXX

Dear XXXXX:

Thank you for shopping at BestBuy.com. We have received your order, and it will be processed as soon as possible.

Shipping
We will send you an e-mail that includes the shipping date and tracking number of your item(s) once they are packed and ready to be shipped from our warehouse. Your credit card will not be charged until we ship the item(s) to you.

I started to think that this may be a real deal. I log on the bestbuy.com and check my order status:

Status: 1 item(s) preordered, release date is 11/17/06.

So far so good.

Nov 6, 2006 5:32PM

An email from Best Buy ends my excitement … Oh well, at least I get $10.

Dear Best Buy Customer,Thank you for your recent visit to BestBuy.com. Unfortunately, your pre-order for the PlayStation 3 gaming system will be cancelled. Our system was not intended to take pre-orders on the PlayStation 3 gaming system. BestBuy.com will not be taking pre-orders for this item. Your pre-order will be cancelled and you will not be charged. If you used a Gift Card for this order and no longer have it, please call us toll free at 1-888-BEST BUY (1-888-237-8289) and we will send you a replacement. If you have any questions concerning our policies, please review the “Conditions of Use” which are found at www.BestBuy.com. We apologize for any inconvenience this may have caused you. Because you are a valued customer, we would like to offer you a $10 Digital Coupon* toward a future purchase at www.BestBuy.com. Your coupon code is:xxxxxxxxxxxxxxxxxx
Digital Coupons are easily redeemed when you shop online. Simply enter the 17-digit code listed above during checkout. We apply them to your purchases, up to the total purchase amount. The Digital Coupon must be used prior to the expiration date: 11:59 p.m. (CT), February 5, 2007. This offer is limited to one per customer, excludes gift cards, and is nontransferable. Please review full details below.

We look forward to your next visit to one of our stores or to www.BestBuy.com. Please do not hesitate to contact us toll free at 1-888 BEST BUY with additional questions.

Thank you for your loyalty,
The Customer Care Team

*Digital Coupons can be used only one time and must be redeemed by offer expiration date. Full value of Digital Coupon must be used within a single transaction; remaining value will not be saved for future use. Coupon cannot be applied toward Best Buy Gift Cards, Performance Service Plans, Product Replacement Plans, state recycling fees, installation fees and third-party purchases. Redeemable online only. Coupon cannot be replaced if it is lost, stolen, or if you cancel or return your order. Coupons are nontransferable. Not redeemable for cash. Not valid as payment on the Best Buy credit card. Valid major credit card required for online purchases. To see how the value of Digital Coupon has been allocated within your order, view your Order Status. You are receiving
this e-mail so we can send you this order information. If you have opted out of e-mail marketing communications from Best Buy, we will continue to honor your opt-out request. For more information, call 1-888-BEST BUY (1-888-237-8289).

19 Responses to “My Short Lived Excitement from Pre-ordering Playstation 3”

i tried the coupon code xxxxxxxxxxxxxx and it didn’t work, you got screwed!

thats amazing they basically rangled your 10$ into an assured purchase at there store… with out selling you any thing…

Hmm sometimes it’s hard to tell!
Nice post

they didnt keep 10$ of his money, it’s a 10 dollar coupon (free)

I work at worst buy. I got an “insider’s” letter recently at work, and I believe I can explain why they canceled their order.
Sony isn’t delivering their PS3’s throught the normal route. I looked up Nintendo Wii, and easily found that our store is receiving 102 units. However, if you try to look up PS3 in RSS, the store reports it will receive 0 units. Sony is actually delivering the PS3’s directly, through their own method. Thus, worst buy won’t know how many it will get, and thus can’t make reservations. Sux.
But on the bright side, at least you have a computer, so you don’t need a PS3.

You are soo wrong. We nevewr had pre-orders to the PS3. I work at best buy and have been there for a very long time and know that we never had any pre-orders anywhere. Either you got scamed and your shit out of luck or this is a completey absured article. Sorry man but you are a fake.

No, this is really what happened to him. There was supposedly a glitch on the Best Buy website.

Technology can never fail!

Best buy employee you ar an idiot. Before you go around calling someone a fake maybe you should find out what you are talking. I hope to god you dont work at a Best Buy near me, I can only imagine what you tell people when you think you are right but obviously not.

There was a glitch in the Best Buy system for pre-ordering PS3’s. http://www.ps3land.com/article-951.php

I am a Best Buy employee for 7 years and also a freelance programmer. I know how Best Buy system works and can guarantee that it is impossible to have a ‘leak’ like what this article describes.

This article is misleading and bring bad reputation to Best Buy. Please remove this article ASAP !

all you people that work for bestbuy or program for bestbuy are stupid!!! there apparently was a glitch on their website where it did start taking pre-orders for ps3…how do i know?? because i ordered one and apparently many people did.. so how can all these people be wrong???

maybe you guys just stop being so ignorant and just accept the fact that there was a glitch on the website

I PRE BOUGHT AROUND 500 HUNDRED UNITS FROM THAT SITE AND NOW I LEARN IT WAS ALL SOME INSIDER TECH GEEK JOKE……OHHHH MAN WAIT TILL I TELL MY AGENT ABOUT THIS!!!

I know that I hate Futureshop, but at least they never “Kid” around when dealing with serious shit like this. I use to like BestBuy tell they screwed me around with several of my orders and purchases, at least Futureshop did what they could and help me out the best they could, unlike what BestBuy did on leaving me hanging. And I agree with ’stupid bestbuy employees’ with the fact that there was a glitch. Also how shallow and childish to call a customer a fake because they are speaking the truth and their opinion. As a business representative- you are not working in the right place if you are so quick to judge becasue without us customers you would not have a job now would you?

You realise Best Buy owns Future Shop, they’re the same company

Yeah, I too believed it was too good to be true when the pre-orders started.

http://www.resellerratings.com/seller1823.html

http://www.bestbuysux.org/

Toot your horn boys. Blow it Loud and Clear

Actually it’s funny I was in a Futureshop awhile back buying my wife’s laptop and was told by the salesperson that Futureshop & Bestbuy aren’t the same. Then I got the laptop home at looked at the shipping notice that had BestBuy written as the shipping destination. :p

Wow Best buy got a lower rating then Radio Shack. I never shop at best buy because you can get things cheaper online but didn’t know people hated them that much.

I don’t care where I buy games, as long as the place doesn’t edit the game packege from its normal shipping form. I like getting video games at either futureshop or best buy, but I will get most of my games at a better shop then those two. Like EBgames, if I can’t find older games. And if I can remember right, the only place that really edits the package is Walmart.

1. raj | November 7th, 2006 at 1:37 am
i tried the coupon code xxxxxxxxxxxxxx and it didn’t work, you got screwed!
2. alphos | November 7th, 2006 at 3:26 am
thats amazing they basically rangled your 10$ into an assured purchase at there store… with out selling you any thing…
3. web design uk | November 7th, 2006 at 4:02 am
Hmm sometimes it’s hard to tell!
Nice post
4. no | November 7th, 2006 at 9:01 am
they didnt keep 10$ of his money, it’s a 10 dollar coupon (free)
5. evil | November 7th, 2006 at 9:31 am
I work at worst buy. I got an “insider’s” letter recently at work, and I believe I can explain why they canceled their order.
Sony isn’t delivering their PS3’s throught the normal route. I looked up Nintendo Wii, and easily found that our store is receiving 102 units. However, if you try to look up PS3 in RSS, the store reports it will receive 0 units. Sony is actually delivering the PS3’s directly, through their own method. Thus, worst buy won’t know how many it will get, and thus can’t make reservations. Sux.
But on the bright side, at least you have a computer, so you don’t need a PS3.
6. Best buy employee | November 7th, 2006 at 9:58 am
You are soo wrong. We nevewr had pre-orders to the PS3. I work at best buy and have been there for a very long time and know that we never had any pre-orders anywhere. Either you got scamed and your shit out of luck or this is a completey absured article. Sorry man but you are a fake.
7. Joe | November 7th, 2006 at 10:16 am
No, this is really what happened to him. There was supposedly a glitch on the Best Buy website.
8. lol @ BB employee | November 7th, 2006 at 10:49 am
Technology can never fail!
9. I hate idiots | November 7th, 2006 at 10:59 am
Best buy employee you ar an idiot. Before you go around calling someone a fake maybe you should find out what you are talking. I hope to god you dont work at a Best Buy near me, I can only imagine what you tell people when you think you are right but obviously not.

There was a glitch in the Best Buy system for pre-ordering PS3’s. http://www.ps3land.com/article-951.php
10. BestBuy Long Time Employee | November 7th, 2006 at 11:22 am
I am a Best Buy employee for 7 years and also a freelance programmer. I know how Best Buy system works and can guarantee that it is impossible to have a ‘leak’ like what this article describes.

This article is misleading and bring bad reputation to Best Buy. Please remove this article ASAP !
11. stupid bestbuy employees | November 7th, 2006 at 11:28 am
all you people that work for bestbuy or program for bestbuy are stupid!!! there apparently was a glitch on their website where it did start taking pre-orders for ps3…how do i know?? because i ordered one and apparently many people did.. so how can all these people be wrong???

maybe you guys just stop being so ignorant and just accept the fact that there was a glitch on the website
12. DAN AKROYD | November 7th, 2006 at 11:42 am
I PRE BOUGHT AROUND 500 HUNDRED UNITS FROM THAT SITE AND NOW I LEARN IT WAS ALL SOME INSIDER TECH GEEK JOKE……OHHHH MAN WAIT TILL I TELL MY AGENT ABOUT THIS!!!
13. Futureshop never messes around. | November 7th, 2006 at 1:01 pm
I know that I hate Futureshop, but at least they never “Kid” around when dealing with serious shit like this. I use to like BestBuy tell they screwed me around with several of my orders and purchases, at least Futureshop did what they could and help me out the best they could, unlike what BestBuy did on leaving me hanging. And I agree with ’stupid bestbuy employees’ with the fact that there was a glitch. Also how shallow and childish to call a customer a fake because they are speaking the truth and their opinion. As a business representative- you are not working in the right place if you are so quick to judge becasue without us customers you would not have a job now would you?
14. Nail | November 7th, 2006 at 2:11 pm
You realise Best Buy owns Future Shop, they’re the same company
15. mark | November 7th, 2006 at 2:12 pm
Yeah, I too believed it was too good to be true when the pre-orders started.
16. NightHawke | November 7th, 2006 at 4:45 pm
http://www.resellerratings.com/seller1823.html

http://www.bestbuysux.org/

Toot your horn boys. Blow it Loud and Clear
17. PedleZelnip | November 8th, 2006 at 11:37 am
Actually it’s funny I was in a Futureshop awhile back buying my wife’s laptop and was told by the salesperson that Futureshop & Bestbuy aren’t the same. Then I got the laptop home at looked at the shipping notice that had BestBuy written as the shipping destination. :p
18. Best Buy | November 8th, 2006 at 12:33 pm
Wow Best buy got a lower rating then Radio Shack. I never shop at best buy because you can get things cheaper online but didn’t know people hated them that much.
19. VideoGamer#107 | November 8th, 2006 at 1:18 pm
I don’t care where I buy games, as long as the place doesn’t edit the game packege from its normal shipping form. I like getting video games at either futureshop or best buy, but I will get most of my games at a better shop then those two. Like EBgames, if I can’t find older games. And if I can remember right, the only place that really edits the package is Walmart.

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